Our friendly customer services experts can be contacted using the following methods below

By telephone to 0345 025 5550

By email to tescointernationalcalling@wavecrest.com

By post to Tesco International Calling, Unit 103, Lomeshaye Business  Centre, Turner Road, Nelson, BB9 7DR 

When contacting customer services, it would be helpful to provide

- the number you are using with the app or your calling card

- if you are using the app, details of the type of mobile phone platform (Android/iPhone)

- your calling card pin number or your app account number

- the country and the number you are calling (if applicable)

Further information may be requested depending on the type of query

Please note, our customer service opening hours are 

  • Monday – Friday, 9am – 6pm
  • Weekends 10am – 4pm (email only)